2019 Winners

Best User Experience

Winner of category:
No ticket? No problem. Designing the best ever live experience in iPlayer

With an increase of 47% on webcast consumption from the previous year’s Glastonbury and for Wimbledon, 93% of content viewed live, the most for any Wimbledon event, the team’s research and design work really paid off in developing a truly user centred service which had a remarkable impact. Congratulations to the team.

Best Entertainment and Leisure Experience

Winner of category:
No ticket? No problem. Designing the best ever live experience in iPlayer

The BBC iPlayer allows users to watch live BBC TV channels, enjoy TV programmes they might have missed and view exclusive content. This entry was about how iPlayer introduced a more immersive live streaming experience, making viewers feel like they are at the event. At Wimbledon, users were able to flick between different courts and at Glastonbury, they had the freedom to move between whichever stage they liked. An excellent experience compared to what is out there now.

From an interface point of view, it was beautifully done, it has evolved simplistically and it’s very intuitive, you’re not made to feel like it’s something new to iPlayer.

Shortlisted for category

Channel 5 – My5 OTT UI Centric
easyJet Look&Book VCCP
GAME Reward App GAME Retail LTD
No ticket? No problem. Designing the best ever live experience in iPlayer BBC

Best Not-for-Profit

Winner of category:
Royal Botanic Gardens, Kew

Opened in 1749, Kew Gardens houses one of the world’s largest botanical collections and receives 1.5 million visitors a year.

Their project resulted in a very nicely designed website, very engaging content that made us all want to keep exploring. The tone of voice was warm and engaging. They followed a great process with many interviews with visitors, they identified clear persona groups and created journeys for each of these groups. They have seen some great engagement statistics with their read and watch section receiving over a 100% increase in page views.

Shortlisted for category

Clear Fear HMA
Financial Ombudsman Service Cyber-Duck
Hft Virtual Smarthouse Build equimedia
London’s Air Ambulance Web Build equimedia
Royal Botanic Gardens, Kew Royal Botanic Gardens, Kew
Scope website – Inclusive design Scope
The Wakes – Community Centre A&M Digital

Best Public Sector

Winner of category:
SXT Partner Notification Service

More than 1 million sexually transmitted infections (STIs) are acquired every day worldwide. The SXT service allows patients diagnosed with an STI to anonymously notify their sexual partners of STI risk.
This service overcame the challenges of starting the conversation that people don’t want to have along with meeting government targets for partner notification rates.

The team followed a thorough user focussed process and developed very simple user experience, providing a great service which solves a problem in an innovative way.

Shortlisted for category

GDm-Health | Transforming the management of diabetes in pregnancy Sensyne Health
SXT Partner Notification Service Bit Zesty Ltd
Transformation of a public sector website Portsmouth City Council

Best Transactional Experience

Winner of category:
Worcester Bosch Express

Worcester Bosch is a UK based domestic heating and hot water products manufacturer. This project was around launching a new proposition that would allow customers to directly purchase boilers through their website and have them installed within 72 hours.

The team carried out thorough research with users and it showed in the final product.

Shortlisted for category

Domestic & General Online Product Replacement Domestic & General
easyJet Look&Book VCCP
The Sending Machine Publicis Sapient
Translink – the first choice of travel in Northern Ireland MMT Digital
Worcester Bosch Express DRPG
Youth Hostel Association Enhances Membership Journey Microserve

Best Effect on Business Goals

Winner of category:
SkillsForge

SkillsForge is a portal for universities to help students manage their progression, development and their student journey data, for instance telling them what forms they need to complete with deadlines and a way for administrators to deliver information, it could also be used for goal and career planning.

Certain forms were taking 2.5 hours to complete but this tool reduced the time to 30 mins so some very nice results. Their process was good, and they carried out a lot of thorough research – they have adapted this portal to many universities across the world and are receiving excellent feedback from students.

Shortlisted for category

Domestic & General Online Product Replacement Domestic & General
Helping SSE Energy Services transform the customer acquisition journey Inviqa
Internet Solutions Prospect
SkillsForge SkillsForge Ltd
Transforming HSBC’s receivables finance journey Vizolution
Youth Hostel Association Enhances Membership Journey Microserve

Best Innovation

Winner of category:
SXT Partner Notification Service

Picking up its second award for the evening, following great service design processes which has resulted in 27 health providers now using the service, over 3,000 hours of work saved by health professionals and 14,000 sexual partners notified. SXT has really made an impact and we wanted to shine a spotlight on this ground-breaking service.

Shortlisted for category

CCX: Digital Experience for Beauty Brands, Delivery Teams and Consumers Beamly
My Makeup Artist Beamly
MyRentokil Floor Plan App Ancoris
Power cut tracker UK Power Networks
SXT Partner Notification Service Bit Zesty Ltd

Best Information Experience

Winner of category:
Revolutionising the digital customer journey for the financial community

Refinitiv is one of the largest providers of financial markets data & infrastructure, serving 40,000+ institutions in 190 countries. It pulls together 67 different portals of complex information into one place ensuring consistency of information and clean content.

The team a massive problem they had to solve, and they carried this out well and achieved great results. They also have had some great uplift stats in user satisfaction. Congratulations.

Shortlisted for category

Aviva Mobile – Pensions re-design Aviva Digital Garage
Informi Phase 2 AAT (Informi)
Lightning API Browser London
NS&I Corporate Website The Team
Revolutionising the digital customer journey for the financial community Refinitiv
UCL Innovation and Enterprise Bunnyfoot

Best Education or Learning Experience

Winner of category:
BBC Own It App & Keyboard

This BBC app is designed to monitor how young people interact with friends and family online and through messaging apps. It uses AI to evaluate a child’s mood so it can offer advice or encourage them to talk to trusted adults. The app is designed to offer help and support especially if children are about to share sensitive data or send an upsetting message.

The team followed a thorough process and developed a very simple user interface which provides a great service and solves a problem in an innovative way.

Shortlisted for category

BBC Own It App & Keyboard BBC
In My Shoes Crohn's & Colitis UK
Jolly Phonics for Whiteboard Jolly Learning Ltd
SkillsForge SkillsForge Ltd

Best Student Project

Winner of category:
HEROES

We saw a lot of very strong student entries this year, but Heroes stood out. This project explored the complexity of postpartum depression (PPD) in the journey of first-time mothers to identify opportunities to provide women with better support before and after birth.

It followed a very comprehensive framework, the user centred design process was evidenced and executed, and the final product was really well designed.

Shortlisted for category

Capsule Helen Power, Loughborough Design School, Loughborough University
HEROES Pinar Dumlu, Loughborough Design School, Loughborough University
Willo Jordan Marshall, Loughborough Design School, Loughborough University
YogiMates Ipek Akarsu, Brunel University London

The 2019 Judging panel

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